La adapté para Costa Nativa y corregí la contradicción de “all sales are final” para que coincida con la política anterior de devoluciones e intercambios de 15 días.

Shipping Policy

Thank you for shopping with Costa Nativa. Please review this Shipping Policy carefully before placing your order.

By placing an order with Costa Nativa, you acknowledge and agree to the terms outlined below.

1. Order Processing Time

All orders are processed within approximately 10 business days before shipment.

Processing times are estimates and may vary depending on:

• Order volume

• Holidays

• Product availability

• Made-to-order production requirements

• Severe weather

• Operational delays

• Other circumstances beyond our reasonable control

Business days do not include weekends or federal holidays.

Orders placed during launches, promotions, holiday seasons, or periods of high demand may require additional processing time.

2. Shipping and Delivery Time

Once an order has been processed and shipped, the estimated delivery time is approximately 4–5 business days for most domestic orders.

Delivery timeframes are estimates only and are not guaranteed.

The total estimated fulfillment and delivery time is approximately two weeks from the date the order is placed. Actual delivery time may vary based on the destination, shipping carrier, weather conditions, holidays, and other factors.

3. Tracking Information

Once your order has shipped, a shipping confirmation email containing your tracking information will be sent to the email address provided during checkout.

Customers are responsible for:

• Providing a valid and accessible email address

• Reviewing the shipping confirmation

• Monitoring tracking updates

• Contacting the shipping carrier when delivery assistance is required

Costa Nativa is not responsible for tracking notifications that are not received because the customer provided an incorrect email address or because the notification was filtered into a spam or junk folder.

4. Shipping Address Responsibility

Customers are solely responsible for ensuring that the shipping address entered at checkout is complete, accurate, and deliverable.

Please review your shipping information carefully before submitting your order.

Costa Nativa is not responsible for orders shipped to an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

If a package is returned to Costa Nativa because of an incorrect or incomplete address, the customer will be required to pay a non-refundable flat reshipping fee of $12.00 before the order is shipped again.

Costa Nativa is not responsible for lost packages, delivery delays, or other shipping issues caused by incorrect address information submitted by the customer.

5. Address Changes and Order Modifications

Customers should contact Costa Nativa as soon as possible if they need to request an address correction or order modification.

Address changes and order modifications are not guaranteed.

Once an order has entered production or has been shipped, we may be unable to change:

• The shipping address

• The selected size

• The product color

• The design

• The quantity

• Other order details

Costa Nativa is not responsible for customer errors that cannot be corrected after production or shipment has begun.

6. Returns, Exchanges, and Reshipment Fees

Returns and exchanges are governed by our Return / Exchange Policy:

[Insert Return / Exchange Policy link here]

Approved returns and exchanges are subject to a flat return shipping fee of $12.00, unless the request is the result of a verified error made by Costa Nativa.

If Costa Nativa approves an exchange, replacement, or reshipment request for a customer-related reason, the customer may be required to pay a non-refundable flat shipping fee of $12.00 before the replacement or exchanged item is shipped.

Customer-related reasons may include:

• An incorrect size selected by the customer

• An incorrect product or variant selected by the customer

• A change in customer preference

• Refusal of delivery

• Failure to retrieve or accept the package

• An incorrect or incomplete shipping address

• Any other circumstance not caused by Costa Nativa

Any applicable shipping fee may be collected by invoice before the package is reshipped.

Original shipping charges are non-refundable unless otherwise required by law or the return is caused by a verified error made by Costa Nativa.

7. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive an item that is damaged, defective, or incorrect because of an error made by Costa Nativa, please contact us as soon as possible.

Customers may be required to provide:

• Their order number

• A description of the issue

• Photographs of the item

• Photographs of the packaging

• Photographs of the shipping label

• Other supporting documentation

After reviewing and confirming the issue, Costa Nativa will determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

• A replacement item

• An exchange

• Store credit

• A refund

• Another appropriate resolution

Customers will not be charged the standard return or reshipping fee when the issue is confirmed to have been caused by Costa Nativa.

8. Made-to-Order Products

Many Costa Nativa products are produced on a made-to-order basis.

Once production has begun, an order may not be eligible for cancellation or modification.

Custom-made, personalized, or made-to-order items may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect because of an error made by Costa Nativa.

Please review our Return / Exchange Policy for complete eligibility requirements:

[Insert Return / Exchange Policy link here]

9. Size and Product Selection

Customers are responsible for reviewing all available product information before completing a purchase, including:

• Product descriptions

• Size charts

• Garment measurements

• Color selections

• Design placement

• Product variants

• Shipping information

• Order quantities

Costa Nativa is not responsible for customer ordering errors, including the selection of an incorrect size, color, product, design, quantity, or shipping address.

Product colors may appear slightly different depending on the customer’s screen, device settings, lighting, garment material, and garment-dye process.

Minor variations in color, texture, print placement, or distressed effects may occur and are not necessarily considered defects.

10. Carrier Delays and Events Beyond Our Control

Once a package has been transferred to the shipping carrier, delivery may be affected by circumstances outside Costa Nativa’s reasonable control.

These circumstances may include:

• Carrier delays

• Weather conditions

• Natural disasters

• Holiday volume

• Customs processing

• Labor disruptions

• Transportation interruptions

• Incorrect routing

• Government restrictions

• Other unexpected events

Costa Nativa is not responsible for shipping or delivery delays caused by the carrier or by circumstances beyond our reasonable control.

Processing, shipping, and delivery estimates are provided for convenience only and do not constitute a guarantee that an order will arrive by a specific date.

11. Lost or Stolen Packages

Costa Nativa is not responsible for packages marked as delivered by the shipping carrier that are later reported as missing, lost, or stolen.

If tracking shows that a package was delivered but you cannot locate it, please:

• Check around the delivery location

• Ask members of your household

• Check with neighbors

• Contact the shipping carrier

• Contact your local post office or delivery facility

Costa Nativa may assist with providing available tracking or shipment information but cannot guarantee a replacement or refund for a package marked as delivered.

Any replacement, store credit, or other accommodation will be determined on a case-by-case basis, except where otherwise required by law.

12. Refused, Unclaimed, or Returned Packages

If a package is refused, unclaimed, not retrieved, or returned to sender for a reason not caused by Costa Nativa, the customer may be required to pay the applicable $12.00 flat reshipping fee before the order is shipped again.

Reasons may include:

• Refusal of delivery

• Failure to retrieve the package

• An incorrect or incomplete address

• An inaccessible delivery location

• Multiple unsuccessful delivery attempts

• Failure to pay applicable customs fees

• Other customer-related delivery issues

Original shipping charges are non-refundable.

Packages returned to Costa Nativa will not automatically be refunded. The customer must contact us to determine the available options.

13. International Orders

International shipping and delivery times may be longer than domestic delivery times.

International customers are responsible for ensuring that their order complies with the laws and import requirements of the destination country.

Unless otherwise stated by Costa Nativa, customers are responsible for all applicable:

• Customs duties

• Import taxes

• Brokerage fees

• Processing fees

• Government charges

Costa Nativa is not responsible for delays caused by customs inspections or import processing.

Customs duties, taxes, international shipping charges, and import-related fees are non-refundable.

Packages returned because the customer refused or failed to pay customs charges may be subject to additional return or reshipping fees.

14. Policy Updates

Costa Nativa reserves the right to update, revise, or modify this Shipping Policy at any time without prior notice.

Any changes will become effective immediately after the revised policy is posted on our website.

The Shipping Policy in effect at the time an order is placed will generally apply to that order, except where a change is required by law.

15. Contact Information

For questions regarding this Shipping Policy, tracking information, or an existing order, please contact us at:

Email: [Insert customer service email address here]

Business name: Costa Nativa

Website: [Insert Costa Nativa website address here]

Thank you for supporting Costa Nativa.

Costa Nativa