Return / Exchange Policy

Thank you for shopping with Costa Nativa. Please review the following Return / Exchange Policy carefully before making a purchase.

By placing an order with Costa Nativa, you acknowledge and agree to the terms outlined below.

1. Return / Exchange Window

We have a 15-day return and exchange policy, which means you have 15 days from the date your order is delivered to request a return or exchange.

Requests submitted after the 15-day period may not be accepted.

2. Eligibility Requirements

To be eligible for a return or exchange, the item must meet all of the following conditions:

• Be in the same condition in which it was received

• Be unworn, unused, unwashed, and free from odors, stains, pet hair, or other signs of wear

• Have all original tags attached

• Be returned in its original packaging

Costa Nativa reserves the right to deny any return or exchange that does not meet these requirements.

3. Return Shipping Fee

A flat return shipping fee of $12.00 will apply to approved returns and exchanges.

Where applicable, this fee will be deducted from the customer’s refund. For exchanges, the customer may be required to pay the return shipping fee before the exchange is processed.

Original shipping charges are non-refundable unless the return is the result of an error made by Costa Nativa.

4. How to Start a Return or Exchange

Customers may request a return or exchange using one of the following methods:

Option 1: Through Your Customer Account

You may request a return or exchange directly through your Costa Nativa customer account using the link below:

[Insert customer account link here]

Once logged in, select the order containing the item you would like to return or exchange and follow the instructions provided.

Option 2: Contact Us by Email

You may also contact us at:

[Insert return email address here]

Please include the following information in your request:

• Your full name

• Your order number

• The item you would like to return or exchange

• The reason for the request

• The size or item you would like to receive in exchange, when applicable

If your request is approved, we will provide you with:

• A return shipping label

• Instructions explaining how and where to send your package

Items returned without prior authorization will not be accepted.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

• Sale or final-sale items

• Gift cards

• Custom-made or personalized products

• Made-to-order items, unless they arrive damaged, defective, or incorrect due to an error made by Costa Nativa

• Items that have been worn, washed, altered, damaged, or returned without their original tags

Please contact us before submitting your request if you are unsure whether your item is eligible.

6. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If an item arrives damaged or defective, or if you receive an incorrect item, contact us as soon as possible so we can evaluate the issue and determine the appropriate resolution.

Costa Nativa reserves the right to request photographs, videos, packaging images, shipping labels, or other supporting documentation before approving a claim.

Claims involving damaged, defective, missing, or incorrect items should be submitted within 48 hours of delivery whenever possible.

7. Exchanges

To request an exchange, you must first submit a return or exchange request and receive approval from Costa Nativa.

Once the request has been approved, you may be able to:

• Exchange the item for another available size or color, or

• Return the original item and place a separate order for the replacement

Exchanges are subject to product availability. We cannot guarantee that the requested replacement item will remain available while the original item is in transit.

Costa Nativa reserves the right to determine the most appropriate exchange process on a case-by-case basis.

8. Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved or denied.

If approved, the refund will be issued to your original payment method, less the applicable $12.00 return shipping fee and any other non-refundable charges.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

[Insert return email address here]

9. Orders Returned Due to an Incorrect Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned to Costa Nativa because of an incorrect, incomplete, or undeliverable address, the customer will be responsible for any additional shipping costs required to resend the package.

Original shipping fees will not be refunded.

10. International Orders

For orders shipped outside the United States, delivery and return transit times may take longer than expected.

Customers are responsible for complying with all applicable customs requirements and for paying any duties, taxes, customs charges, or import fees unless otherwise stated by Costa Nativa.

International shipping charges, customs duties, taxes, and import fees are non-refundable.

11. Contact Information

For questions regarding returns, exchanges, eligibility, or refund status, please contact us at:

[Insert return email address here]

12. Policy Updates

Costa Nativa reserves the right to update, revise, or modify this Return / Exchange Policy at any time without prior notice.

Any changes will become effective immediately after the updated policy is posted on our website.

Thank you for supporting Costa Nativa.

Costa Nativa